dhala7 Terms and Conditions

01Introduction and Definitions

These Terms and Conditions ("Terms") form a legal agreement between dhala7 ("Platform", "we", "us") and its users ("you", "player"). These Terms apply to users in Bangladesh and govern all aspects of using the website and related services.

Definitions

• "Platform" means the dhala7 website, mobile interface and all related services.
• "Account" means a personal user account registered on the Platform.
• "Balance" means real money held in an account; bonus funds are tracked separately.
• "Bonus" means promotional incentives, match credits or cashback subject to specific conditions.
• "Gaming Activities" means slots, live casino, fishing games, cricket betting and other gaming options.
• "Bangladeshi Taka (৳)" is the currency used on the Platform.

02Eligibility and Registration

Age Requirement

To open an account on the dhala7 platform and take part in gaming activities, you must be at least 21 years old. By registering, you confirm that you meet this age requirement. We may request relevant documents to verify your age at any time.

Single Account Policy

Each individual may operate only one account. If multiple accounts are found under the same person, all accounts will be closed and bonuses will be forfeited.

Registration Terms

• All information provided at the time of registration must be truthful, accurate and complete.
• If your details change, you must update them on the Platform without delay.
• Your account is for personal use only and may not be transferred to a third party.
• You are solely responsible for keeping your password confidential.

03Account Management

Account Verification

dhala7 may request documents for identity verification at any time. Withdrawals may be on hold until this verification process is complete. Required documents may include a national ID card, passport or other government-issued identification.

Account Security

• Do not share your login details with anyone.
• Notify us immediately of any unauthorised access to your account.
• If you notice unusual activity on your account, contact us via live chat.
• It is recommended that you log out after each session, especially on shared devices.

Account Suspension or Closure

We reserve the right to suspend or permanently close an account for any reason, particularly in cases of breach of these Terms, without prior notice. Legitimate funds will be returned, however bonus funds may be forfeited.

04Deposits and Withdrawals

Deposit Terms

Supported payment methods must be used to deposit funds into dhala7. Currently supported methods are: bKash, Nagad and Rocket.

Withdrawal time

Approved withdrawals are generally processed within 30 minutes to 3 hours. Account verification must be complete before the withdrawal process can begin.

Important Notes on Funds

• Deposited funds must come from your own registered payment account.
• Deposits through third parties are not accepted.
• Withdrawals will only be sent to the original deposit method.
• We reserve the right to hold payments in the event of unusual activity.
• Currency conversion fees may apply; see the latest rates on the payments page.

Tax and Legal Obligations

You are solely responsible for meeting any tax or legal obligations that apply to your gaming earnings. dhala7 does not provide tax advice.

05Bonuses and Promotions

Welcome Bonus

New players receive a 150% bonus on their first deposit up to ৳20,000. For example: deposit ৳1,000 and receive a ৳1,500 bonus for a total balance of ৳2,500; or deposit ৳28,000 and receive the maximum ৳20,000 bonus for a total balance of ৳48,000.

Wagering Requirements

General Bonus Terms

• Each bonus has its own validity period; if wagering is not completed within the set time, the bonus will be cancelled.
• You may not claim another bonus while one is already active.
• Maximum bet limits on specific games may apply while a bonus is active.
• Bonus funds are not used before real funds — real funds are used first.
• In cases of bonus fraud or abuse, the bonus and any associated winnings will be forfeited.

VIP Program

A four-tier VIP programme is available for regular players: Bronze (up to 0.2% weekly cashback), Silver (up to 0.4%), Gold (up to 0.6%) and Platinum (up to 0.8%). Full details on VIP tier qualification and cashback conditions are published separately.

06Gaming Rules

Fair Play Policy

dhala7 is committed to ensuring fairness and transparency across all gaming activities. Our games are operated by certified software providers, including Pragmatic Play, JILI, PG Soft, Spribe and other reputable providers.

Technical Issues

• If a game is left incomplete due to a disconnection or server error, it will be settled according to system logs.
• If a software fault produces an abnormal result, dhala7 reserves the right to void or correct that round.
• dhala7 is not responsible for internet disconnections.

Betting Limits

Each game has its own minimum and maximum bet limits, which are shown in the game interface. Additional limits may apply while a bonus is active.

07Responsible Gaming

dhala7 is fully committed to responsible gaming. We believe gaming is a form of entertainment and should never be a source of financial difficulty.

Self-Restriction Tools

• Deposit limits: Set daily, weekly or monthly deposit limits.
• Loss limits: Set a maximum loss limit for a given period.
• Session time limits: Set a time limit for continuous gaming.
• Self-exclusion: Temporarily or permanently close your account for a set period.

08Prohibited Activities

The following activities are strictly prohibited and will result in immediate account closure:

• Operating multiple accounts with the intent to abuse bonuses or promotions.
• Colluding or cooperating with other users to manipulate games.
• Any attempt to hack game software or manipulate the system.
• Using the platform for money laundering or any illegal financial activity.
• Operating an account under a false identity or someone else's identity.
• Using automated software (bots) or any other automation.
• Intentionally exploiting technical errors or bugs to gain an unfair advantage.
• Attempting to fraudulently recover funds by filing chargebacks or payment disputes.

We reserve the right to report any suspicious activity related to prohibited conduct to the relevant authorities.

09Privacy and Data Protection

Protecting your personal information is very important to us. We keep your data secure using SSL encryption and modern security technology.

Data Collection and Use

• Personal information provided at registration is used to deliver our services.
• Transaction data is retained for anti-money laundering and fraud detection purposes.
• Your information is not sold to third parties.
• Information may be shared with relevant authorities to meet legal requirements.

For our full privacy policy, visit our Privacy Policy page.

10Limitation of Liability

dhala7 provides its services on an as-is basis. We accept no liability for the following:

• Issues arising from internet connectivity or device faults.
• Delays or errors by third-party payment providers.
• Circumstances beyond our control, such as natural disasters or government orders.
• Account access by unauthorized third parties, if caused by the user's own negligence.
• Financial losses arising from gaming — gaming carries risk and you are voluntarily accepting the risk of loss.

11Intellectual Property

All content on the dhala7 platform — including logos, designs, graphics, text, software code and other materials — is protected under our intellectual property rights.

• Copying, modifying or distributing any content from the platform is prohibited, except for personal, non-commercial use.
• Platform content may not be used on any other website without prior permission.
• Game software and technology are protected under the intellectual property rights of the respective game providers.

12Amendments & Termination

Amendment of Terms

dhala7 reserves the right to amend these terms at any time. For significant changes, we will publish a notice on the platform. Continued use of the platform after the amended terms are published will be considered acceptance of the new terms.

Termination of Service

We reserve the right to suspend or discontinue the service, in whole or in part, at any time with or without prior notice. In the event of termination, any valid funds remaining in your account will be returned.

Voluntary Account Closure

You may request account closure at any time via live chat or email. All active bonus wagering requirements must be met before closure, or the bonuses will be forfeited.

13Dispute Resolution

Complaints Process

Submit any dispute or complaint to our support team in the first instance. We aim to resolve all complaints fairly and promptly.

Dispute Resolution Steps

• Step 1: Submit your complaint via 24/7 live chat.
• Step 2: If the matter is not resolved through live chat, send a detailed written complaint by email.
• Step 3: Our management team will provide a final decision within 7 business days.

14Contact

If you have any questions or feedback regarding these terms and conditions, please get in touch with us:

• Live Chat: Support in Bengali is available 24/7 — use live chat for the fastest resolution.
• Email: [email protected] — for detailed complaints or legal matters.

Our support team provides full service in Bengali and is always ready to answer any questions.