dhala7 Privacy Policy

dhala7 ("we", "us", or "platform") is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our members. This privacy policy explains what types of personal information we collect, how we use it, store it, and keep it secure.

By using any service of dhala7, you will be considered to have accepted the terms of this privacy policy. If you do not agree with this policy, please refrain from using our platform and contact us.

Our commitment is that your personal information will never be sold to or misused by third parties. We use state-of-the-art SSL encryption and security measures to ensure the safety of your information.

dhala7 may collect the following types of information for membership registration and service delivery:

Personal Identification Information

• Full name and date of birth
• Email address
• Mobile number (for verification purposes)
• National ID (NID) or passport number (for age and identity verification)
• Current address

Financial Information

• bKash, Nagad, or Rocket mobile banking number
• Transaction history (deposits and withdrawals)
• Wallet balance information

Technical Information

• IP address and device information
• Browser type and version
• Cookies and session data
• Activity logs on the platform
• Login and logout time and date

Gaming Information

• Game play history and preferences
• Records of bonus and promotion usage
• Win and loss statistics
• VIP level and loyalty points information

dhala7 uses collected information only for the following purposes:

• Account Management: To create, manage, and secure member accounts.
• Identity Verification: To verify age and identity in accordance with legal requirements (compliance with the 21+ condition).
• Financial Transactions: To process deposits, withdrawals, and bonuses.
• Customer Service: To resolve your issues via live chat and email.
• Security: To prevent fraud, money laundering, and misuse.
• Personalized Experience: To recommend games and offers based on your preferences.
• Legal Compliance: To comply with applicable laws and regulations.
• Platform Improvement: To analyze user behavior in order to improve the quality of services.

We never sell your personal information to third parties or rent it out for marketing purposes.

dhala7 has adopted the highest-standard technical measures to protect your information:

Encryption Technology

All data transmissions are secured through 256-bit SSL/TLS encryption. The lock icon (🔒) in your browser confirms that your connection is secure.

Secure Servers

Your information is stored on secure, encrypted servers. Only authorized staff can access your information when necessary.

Retention Period

We retain your information for as long as your account remains active. Even after account closure, some information may be retained for a set period due to legal obligations. Unnecessary information is deleted through regular audits.

dhala7 may share your information with specific third parties in limited circumstances:

• Payment Processors: Only the information necessary to complete transactions is shared with payment partners such as bKash, Nagad, and Rocket.
• Legal Authorities: Information may be provided to government and law enforcement agencies upon court order or as required by applicable law.
• Fraud Prevention Services: Limited information may be shared with specialist third parties to ensure platform security.
• Technology Service Providers: Operational information may be shared with technology partners required to run the platform.

Beyond the above, dhala7 does not share your information with any third parties. All third parties are bound by confidentiality agreements.

The dhala7 platform uses cookies and similar technologies. Cookies are small text files stored in your browser.

Why Cookies Are Used

• To keep your login session active
• To save language and other preferences
• To analyze platform performance
• For security verification

Managing Cookies

You can control or disable cookies through your browser settings. However, please note that disabling certain cookies may cause some features of the platform to not work properly.

As a member of dhala7, you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccurate information in your account.
• Right to Erasure: In certain circumstances you may request deletion of your information (however, complete deletion may not be possible if legal obligations apply).
• Right to Object to Processing: You may request to opt out of marketing communications.
• Right to Data Portability: You may request a copy of your information.

To exercise these rights, contact us directly via live chat or email.

dhala7 strictly follows a 21+ age policy. Online gaming services are only for those aged 21 and above. We verify age at the time of registration and may request verification documents from any member.

If we confirm that a member is under 21 years of age, their account will be suspended immediately and the process of returning any deposited funds will begin.

dhala7 gives the highest priority to responsible gaming. We monitor your gaming behavior and provide support when needed. Data collected for this purpose is used solely for your well-being.

If you wish, you can visit the Responsible Gaming page to set your playing limits or take a temporary break. This information is kept completely confidential.

dhala7 reserves the right to change or update this privacy policy at any time. If changes are made:

• The "Last Updated" date at the top of the page will be changed.
• For significant changes, you will be notified by email or through a notification on the platform.
• Continued use of the platform after changes will be considered acceptance of the new policy.

You are advised to review this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Live Chat: 24/7 support available in Bengali
• Email: [email protected]

Our privacy team generally aims to respond to your request within business working days. Your privacy is our highest priority.